Contact Moon Hollow Atelier
Have a question about a product, an existing order, or how an Atelier licence applies to your project? We would be happy to hear from you.
Before contacting us, you may find an immediate answer in our [Frequently Asked Questions] or [Full Premade Cover Process].
Moon Hollow Atelier correspondence is currently handled through our main business inbox:
Email the Atelier
Please note that the publishing-domain email address is the correct contact address for Moon Hollow Atelier.
What Can We Help With?
You may contact us regarding:
- Premade ebook covers
- Existing orders and file delivery
- Paperback print-wrap upgrades
- Book Launch Graphics
- Downloadable design assets
- Canva templates and product compatibility
- Licensing and permitted usage
- Team, publisher, studio, or enterprise licensing
- Technical problems with a purchased file
- General business enquiries
Contacting Us About an Existing Order
To help us locate and review your order, please include:
- Your full name
- The email address used during checkout
- Your order number, if available
- The name of the cover or product purchased
- A clear description of your question or issue
- A screenshot of any error message, where relevant
Please use a subject line such as:
Order Support — [Product or Cover Name]
Do not send complete debit-card, credit-card, banking, or other sensitive payment information by email.
Licensing Enquiries
If you are contacting us about a proposed use that may require additional permission, please include:
- The product you wish to use
- The nature of your project
- Whether the project is for you or a client
- The number of people who will access the files
- How the completed work will be distributed
Please use the subject line:
Licensing Enquiry — [Product Name]
You can review our standard permissions and restrictions in the [Licensing Terms].
Response Time
Please allow approximately two to three business days for a response.
Messages are reviewed during regular business days. Replies may take longer on weekends, public holidays, during scheduled studio closures, or during periods of high order volume.
Submitting multiple messages about the same enquiry may delay our ability to respond. If you need to provide additional information, please reply within the same email thread whenever possible.
Order and Product Information
For detailed information about purchasing, delivery, revisions, licences, and the premade-cover process, please visit:
Moon Hollow Atelier
Operated by Moon Hollow Creative LLC
Email: info@moonhollowpublishing.com
Contact The Atelier
Have a question about a product, an existing order, or how an Atelier licence applies to your project? We would be happy to hear from you.
Before contacting us, you may find an immediate answer in our [Frequently Asked Questions] or [Full Premade Cover Process].
Moon Hollow Atelier correspondence is currently handled through our main business inbox:
Email the Atelier
Please note that the publishing-domain email address is the correct contact address for Moon Hollow Atelier.
What Can We Help With?
You may contact us regarding:
- Premade ebook covers
- Existing orders and file delivery
- Paperback print-wrap upgrades
- Book Launch Graphics
- Downloadable design assets
- Canva templates and product compatibility
- Licensing and permitted usage
- Team, publisher, studio, or enterprise licensing
- Technical problems with a purchased file
- General business enquiries
Contacting Us About an Existing Order
To help us locate and review your order, please include:
- Your full name
- The email address used during checkout
- Your order number, if available
- The name of the cover or product purchased
- A clear description of your question or issue
- A screenshot of any error message, where relevant
Please use a subject line such as:
Order Support — [Product or Cover Name]
Do not send complete debit-card, credit-card, banking, or other sensitive payment information by email.
Licensing Enquiries
If you are contacting us about a proposed use that may require additional permission, please include:
- The product you wish to use
- The nature of your project
- Whether the project is for you or a client
- The number of people who will access the files
- How the completed work will be distributed
Please use the subject line:
Licensing Enquiry — [Product Name]
You can review our standard permissions and restrictions in the [Licensing Terms].
Response Time
Please allow approximately two to three business days for a response.
Messages are reviewed during regular business days. Replies may take longer on weekends, public holidays, during scheduled studio closures, or during periods of high order volume.
Submitting multiple messages about the same enquiry may delay our ability to respond. If you need to provide additional information, please reply within the same email thread whenever possible.
Order and Product Information
For detailed information about purchasing, delivery, revisions, licences, and the premade-cover process, please visit:
Moon Hollow Atelier
Operated by Moon Hollow Creative LLC
Email: info@moonhollowpublishing.com